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Hotel / Hospitality Payment Processing

Innovative payment processing and terminals for today’s hospitality businesses.

Payment solutions designed for the modern hotel

Make checking in and out quick and painless. Easily integrate our payment processing into your existing POS or reservation system to save money on transactions while delivering a superior payment experience to each of your guests with the Tidal Smart Terminal — a mobile, customer-first payment terminal perfect for front desks at hotels.

Flexible payment processing solutions for hotels & hospitality businesses of all sizes

From elegant hotel chains offering hundreds of rooms around the world to local hotel or B&B chains, your brand’s needs are unique, and your payment processing should reflect that. We build custom plans for each business we work with and adapt with you as you grow. It becomes our mission to save you money, and we’ll always keep an eye out for ways to pass savings onto you.

  • Support all day, every day

    Our technical support team is available 24 hours a day, 365 days a year. You work around the clock to keep your guests comfortable, and we’ll be right there with you, holidays included.

  • No hidden fees. No surprises

    Say goodbye to high fees, unexpected bills, and confusing contracts. We don’t do hidden fees or surprise rate changes. We’re transparent because we want your experience to feel the same way you treat your guests — with honesty and care.

  • Free statement analysis

    Let us show you what you’re missing out on, charge by charge. Before you get started, we'll provide you with an in-depth statement analysis for free, so you’ll know exactly why and how much you’re saving per guest and per month.

A new way to check in and check out

Poynt Smart Terminal

Meet the new, sleek Tidal Smart Terminal powered by Poynt.

Compatible with most major point of sale systems

MICROS Logo
NCR Logo
POS-X Logo

Want to use your existing system? Not a problem. We're likely compatible. We support all major point of sale systems and point of sale software, and it’s easy to switch.

Keep your guests safe

Give your customers peace of mind both in your hotel and on the internet. This includes any transactions through your online booking or e-commerce platforms. Cybersecurity is more important than ever, and Tidal Commerce keeps your guests’ credit card and personal information locked up and safe from any intruders.

  • Routine and on-demand PCI scan

    Tidal Commerce comes with unlimited on-demand scanning of your network. From the online compliance dashboard, you can launch new scans, add new networks to scan, and even pull past scan reports. It’s complete security, as hands on or hands off as you want it.

  • PCI Compliance without the headaches

    PCI compliance doesn't have to be hard or difficult to understand. Keeping your cardholders information secure is every business owner’s priority. We're here to help with our advanced suite of PCI DSS Tools, providing up to $100,000 breach coverage for compliant merchants.

Compatible with most terminals, point of sale systems, and gateways

Switching is easy

Changing to Tidal Commerce doesn’t mean changing your workflow. Tidal Commerce integrates with most POS systems, and it’s quick and painless to set up with the majority of booking and reservation programs. Upgrade your payment solution and leave the headaches at the door.

Manage your hospitality business. Anytime. Anywhere

Running multiple hotels? Keep close tabs on your sales and inventory and send important messages to your entire staff wherever you are, whatever the time with our accompanying mobile app. Remind your staff of the 4:30 PM meeting, instantly issue a refund for that dirty room, create a discount promotion for suites that are selling slowly, remote lock any terminal in case of trouble, and more — all in the blink of an eye from any location with internet access.

  • Mobile insights

    See everything about your terminal anywhere, anytime. View orders, add new products, check receipts, issue refunds, and even settle for any of your stores in real-time.

  • Instant messaging

    Time isn’t always on your side. Easily send your employees messages or alert them of upcoming promotions in an instant.

  • Remote lock

    Lost or stolen terminal? You can lock your terminal instantaneously to prevent unauthorized transactions.

Let your customers pay how they want to

Poynt Smart Terminal Customer Facing

+ Loyalty programs, gift cards, QR, and more

Let your guests pay any way they want. Tidal Commerce supports Apple Pay, Android Pay, EMV and Magstripe, and it’s future proof. Loyalty programs, wireless payments — you name it. Plus, we offer EMV upgrade services. With our custom integrations, supporting EMV doesn’t mean you have to change your current POS. Whatever integration you’re curious about, the Tidal Smart Terminal can support it.

Quality tools for innovative hotels

Allow repeat guests to save money and increase your visitor numbers with Tidal’s built-in loyalty program software, accept guest payments online, manage your reservations from anywhere with internet access, and accept payments in any way your guests like to — Tidal Commerce stays on the edge, providing the latest and most modern software & payment processing solutions. We’re here to bring the future of hospitality payment solutions to your business each and every day.

Deliver 5-Star Service Day in and Day Out 💰

Earn more from each guest with lower credit card processing fees, and modernize your hospitality business with our suite of payment solutions. Your guests deserve the best in service, and we have the tools to get you there.

Reach out today and request your free statement review. We'll show you exactly how much you could be saving with us.

Learn more about a Merchant Accounts for Hotel & Hospitality

Send us your inquiry and let's start putting together the ideal solution that fits your retail business.

Refer a friend & save!