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Be a part of our growing team!

Available positions

Merchant Support Specialist

Tidal Commerce, a payments technology company, is looking for a full time, in office Merchant Support Specialist. The primary role of Merchant Support Specialist is to serve as a liaison to the merchant and ensure that the merchant maintains a positive relationship with Tidal Commerce by providing support with hardware and software as well as answering account and billing questions. Merchant Support Specialist will manage inbound calls from merchants requiring assistance for a variety of matters such as:

  • Terminal support & troubleshooting
  • Access legacy system to build, support & update POS Terminal Software
  • Authorization verification
  • Reconciliation assistance
  • Account update requests
  • Assistance with navigating online reporting

Required skills:

  • Passionate about learning and staying up to date with the latest technologies
  • Team player
  • Detail-oriented
  • A clear communicator
  • Above average technical knowledge
  • Ability to develop relationships and establish trust quickly
  • Comfortable providing both verbal and written assistance

Please send your resume to careers@tidalpay.com AND complete a video interview at Spark Hire! We love when a candidate includes a little extra information about themselves. If inclined, please include a cover letter telling us a little about yourself.


Benefits at Tidal Commerce

We strive to give our employees the best opportunity to grow, and we nourish that environment by providing our employees with access to benefits like:

  • Competitive salary
  • Fully paid health insurance premiums
  • Dental, vision, and 401k
  • EOY bonus
  • Ergonomic Herman Miller chair and sit / standing desk
  • Free lunch fridays
  • The best qualities of a startup with the stability of a company with 1000+ customers
Hardworking Tidal Employees Tidal BBB A+ Awards Hardworking Tidal Employees
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